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F.A.Q.

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Browse F.A.Q. Topics

Delivery & return policy

  • What is your delivery policy?
    Minimum order must be €150,-. Once you have paid your order we normally* deliver within 2/5 working days. *when goods are available!
  • Can I return an item or get a refund?
    All returns/complaints must be communicated previously by mail info@otracosa.eu , we will find a satisfactory solution asp!

Registration

  • Lost your password?
    Please go to My Account and click Lost your password?. Enter your username or email address. You will receive a link to create a new password via email.
  • How can I order at your webshop?
    Resellers can request a logincode for our webshop. Please fill in the registerform.
  • Where do I register
    Resellers can fill in our registerform for a login.

Shipping

  • What are the shipping costs within the EU?
    We charge for all EU deliveries & packing orders € 15.- with a max. weight per box of 10 kg. More than one box? Multiply number of boxes with deliveries & packing amount.
  • What are the shipping costs for the Netherlands
    We charge € 7,50 for Dutch deliveries & packing  for orders under €300.- ex vat.  
  • Do you ship internationally?
    Yes, we ship internationally. All orders from outside the EU will be considered internationally and communicate individually!

Webshop

  • Lost your password?
    Please go to My Account and click Lost your password?. Enter your username or email address. You will receive a link to create a new password via email.
  • Minimum order
    We only accept orders with a total amount of at least €150,-
  • How can I order at your webshop?
    Resellers can request a logincode for our webshop. Please fill in the registerform.